> I've never seen a legitimate business not give refunds for technical errors of their own fault.

Granted, it was very much weasel words.

Nonetheless, I read it as they were issuing a refund ("Let me look up your account information to help process your refund request."), but couldn't offer compensation for pain, suffering, loss of use, tracking down the bug, etc.

I could be wrong, of course, precisely because it was (probably AI-generated) weasel words.