If anyone with principles quit the moment a company did something bad, you'd be left with only people who are cynical and/or bad and/or sufficiently indentured to be unable to push back against management, and there would be no hope of the company ever improving.

Sure, everyone probably has their own personal line such as "will quit if my employer is declared complicit in genocide by the UN", but bad customer service seems firmly in the "better to stay and advocate doing better from the inside" category

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dakiol 2 hours ago | parent | next [-]

> and there would be no hope of the company ever improving.

I don't see anything wrong with this. My integrity and values are above any company's. Companies can go to hell for all I care

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Arainach 2 hours ago | parent [-]

[flagged]

	▲	wswope 2 hours ago \| parent \| next [-]
		This is a horrendously bad-faith take. You know full well it’s not just a one-off $200 issue: they treat customers like this at scale. Don’t pretend this is an isolated matter, or that CS/billing is the only arena where Anthropic has such systemic issues. I don’t know you, but your response honestly reads like it’s coming from someone wrestling with their own moral compromises. If so, please take a good hard look in the mirror. (E: yep — https://news.ycombinator.com/item?id=47953576)
	▲	GuinansEyebrows 2 hours ago \| parent \| prev [-]
		> Instead you would have an equally powerful company with no moral compass whatsoever. given the information we have, this describes the current state.

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Henchman21 5 minutes ago | parent | prev | next [-]

By your own admission in other comments you work for exactly the type of company that optimizes for amoral hires -- Google, Facebook, etc. Based on their actions, Google, Facebook, et al, do seem amoral.

An IC won't be able to steer a ship like that back to morality. Whole teams can't do it. People at Google organized to stop this sort of shit and were fired IIRC?

Large institutions provide cover for bad actions by people who, without said cover, would not take those actions.

Therefore, I believe that "we'd be left with only people who are cynical and/or bad and/or sufficiently indentured to be unable to push back against management, and there would be no hope of the company ever improving" is the status quo.

So what are you even saying??

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AstroBen 2 hours ago | parent | prev | next [-]

> bad customer service seems firmly in the "better to stay and advocate doing better from the inside" category

How about Anthropic agreeing to a $1.5 billion settlement for perhaps the biggest theft in history?

Weird how people forgot about that.

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GuinansEyebrows 2 hours ago | parent | prev | next [-]

> there would be no hope of the company ever improving.

if they can't do anything about it now, what makes you think that situation will change in the future? if remedial action would be punished by those higher on the ladder, it certainly won't be promoted by those folks, leaving this hypothetical employee in exactly the same position they're currently in.

quit.

	▲	Arainach an hour ago \| parent [-]
		So far we have an Anthropic bug and what seems like an AI-generated "no refund" response that is hours old, not days or weeks. We have no official corporate comms backing this up, we have no real insight into any internal escalation. If your reaction is to quit before you even have any context on what's happening, your employer would probably be better off if you did quit.

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ModernMech 2 hours ago | parent | prev [-]

> left with only people who are cynical and/or bad and/or sufficiently indentured to be unable to push back against management, and there would be no hope of the company ever improving.

So basically all of big tech.

	▲	Arainach 2 hours ago \| parent [-]
		Not in the slightest. There is robust discourse and vocal objection to bad actions at companies such as Microsoft (I used to work there) and Alphabet (currently do). It may not always change the course, but it has absolutely played into decision-making, changed whether features launch or what they look like, etc.