I feel like Anthropic keeps doing this thing were they take a hard-line position and then walk it back, I presume because they're not communicating effectively internally. So I would guess this person will get a refund but it's still a terrible look (and legitimately unacceptable behavior).

The Keir Starmer of companies

I have a feeling the devs themselves aren't the issue and it probably sucks to have to be the fall guys (though some for sure might buy into all of Anthropic's schemes).

But my best guess is they don't want to put a firm line down because they want to be free to shift it around however they'd like.