It's a fair writeup and your thoughts are valid. Businesses have to continue to re-earn customer trust each year - especially when it's mission critical and they expect recurring revenue. I hope they find their way too.

If you're still considering vendors, I think you'll find some of the keep it simple ethos can still be found among OSS friendly vendors -- Codeberg, etc. Good quality & uptime doesn't have to be expensive - just grounded by people that care enough to reject the scope creep and focus on doing one thing well.