Pick-up, drop off, and routing remain a challenge for Waymo. I hate having to walk a few minutes to get to the Waymo. Not that big a deal usually, but it became a problem when I was on crutches after spraining my ankle. Same for drop-offs, with the caveat that a human driver is going to see that I'm being dropped off in a bad neighborhood and not have me walk a couple blocks and is going to drop me off right outside my destination. Finally, routing. Waymo's take the weirdest routes sometimes. There was one trip I'd swear the Waymo Driver was the digital equivalent of drunk, the route it took was so convoluted. Which is kind of interesting. It means the system can reroute on the fly based on traffic conditions elsewhere and avoid getting jammed up. It's like when Google maps has you take a weird route to somewhere you're familiar, and then you look at traffic and there's an accident it's taking you around. Still a bad experience when a 10 minute ride turns into a 20 minute ride because the Waymo decides to go a weird way.

I report these issues in the app whenever I do take a Waymo, so hopefully they'll get better.

The one to ride is Zoox though. They have limited deployment but their vehicles have no steering wheel, it's like a gondola ride to your destination.