I don't find it hard to believe that both can be true.

I don't want to have to commute to work by driving, but I do anyway, because there's no public transit to my work.

I don't want to have to use Gmail for my work email, but that's what work wants me to use, so I use it.

Some number of people are using ChatGPT just because somebody said, "You need to know how to use AI to stay competitive."

I'm not saying I agree or disagree with the sentiment, but I firmly believe both sentences can be true at the same time.

Oh so they're being forced to use AI and actually hate it instead of being genuine users of the product.

But even in this case, it does mean people do "want" it to a level where they are doing this to 800 million people everyday?

So even in that case (if we accept it and even take it to the extreme), nobody wants AI is still factually wrong.