I support the US->EU movement but I've been put off Mistral's Le Chat. https://european-alternatives.eu/

I subscribed (and paid) for a year of Pro. They gave me 1 month on the basis that a payment was missed on the second month. They simply stopped providing Pro and continued to take a monthly subscription for the next year (Stripe allows subscriptions to be fixed in the background). I must have changed cards that specific month.

I spoke to customer service who told me any sort of refund or complementary tokens was impossible and that I should have been paying closer attention to how much money I was giving them. So I shut down the subscription and now pay Claude $200 a month and deleted the account.

Genuinely was shocked at poor customer service can be with EU services sometimes compared to US ones. That said I will keep trying and exploring EU options, hopefully a new EU LLM giant emerges in the next few years.

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dannyw 5 hours ago | parent | next [-]

There's pretty good consumer protection in the EU. I imagine consumer protection routes probably would apply here.

Definitely not really acceptable though nonetheless; you're a paying customer / subscriber that got 'scammed'...

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master-lincoln 4 hours ago | parent [-]

From the perspective of the company he was scamming them by not paying for a previously agreed service.

> Stripe allows subscriptions to be fixed in the background

Sounds like this is a scheme against customers that GP fell for.

Are you claiming for the following months that you paid they denied access? That would be against laws afaik

	▲	s_dev 3 hours ago \| parent [-]
		>From the perspective of the company he was scamming them by not paying for a previously agreed service. How could I have possibly scammed them by providing them money while not availing of the service?

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gitmagic 5 hours ago | parent | prev [-]

You should have asked the bank to do a chargeback of the transactions.

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mft_ 5 hours ago | parent [-]

I don’t know whether there’s a US vs. Europe difference on this, but I failed to get my (European) bank to do this a while back when Tesla continued to take money for a subscription after I’d given the car back. (I had to kill that credit card and write the small amount off in the end.)

	▲	pyrale 3 hours ago \| parent [-]
		While chargeback laws are a bit more restrictive in some EU countries, you should always have the option to ask your bank to block future charges, without changing your card.