Well, I don't understand why he did not complain to ICANN? This would be the second step after customer support failed. Last step is a lawsuit. GoDaddy is opening itself up there to liability big time.

[Assuming that the poster gives true statements, but I have no reason do doubt this]

> Well, I don't understand why he did not complain to ICANN?

It’s slow. At ICANN, IMO, registries > registrars > registrants.