Why not?

GoDaddy is a valid domain registrar. The customer had dual MFA set up. The customer did all the right things.

I’ve never heard of Godaddy making this kind of egregious mistake before. I’ve heard of some doozies, sure, but nothing like this.

Don’t blame the victim. “It’s their fault they got robbed, they left their door unlocked” is not a valid response to a situation like that or like this. The robber still stole, and godaddy still broke their own rules, rules that customers pay to have enforced.

When you find yourself victim-blaming, you will find yourself on the wrong side.

Such a mistake should never happen, but it's not even about the mistake. It's more about how absolutely awful their support is to revert the mistake.

After you read this mess and still call it valid? Keep having it your way, we probably will read your tragedy post too.

Maybe you havent, but I and others certainly have heard of this kind of "mistake" aplenty from them. They're infamously bad for this kind of nonsense let alone their other more predatory practices such as frontrunning domain registrations.