They are the biggest because they undercut all the other registrars and spent millions on Superbowl commercials among other strategies. Size does not automatically equate to competency. Sometimes bigger can mean more mistakes are likely to occur and customer voices may be more likely to be unanswered in the ocean of support issues.

How many stereotypical male tech nerds flocked to GoDaddy after hiring Danika as "spokes" model. Did she ever speak? Glorified booth babe is more like it. After that, every non-tech dude would remember those commercials. Of course they are popular, of course for the wrong reasons. It goes to show exactly how well advertising campaigns work.