I don't know that I'd call it clickbait, that's underselling it a bit. If you can call your bank and they flat out pretend you don't even exist, that you are not a customer, or whatever -- that's more than just a display error. Her accounts weren't even visible to bank staff. That's a pretty significant error.

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teeray 15 hours ago | parent | next [-]

That's why you save local copies of records (statements, etc.). "Computer says no" can be fought with "judge says yes".

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abracadaniel 15 hours ago | parent | next [-]

Paper statements are now opt-in most places, so most people won’t have local copies of the records anymore. It’s extremely important, because there is no duty for a company to provide historic data. None of my banks provide detailed data back more than a couple of years.

	▲	SenHeng 5 hours ago \| parent \| next [-]
		Many banks don’t even provide bank books anymore. The only physical thing I’ve got from my bank is an ATM card.
	▲	roysting 14 hours ago \| parent \| prev [-]
		That is a good point and at the very least it’s a good idea to download electronic statements, maybe with a script to retain the most recent n statements

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nytesky 14 hours ago | parent | prev [-]

Yeah saving statements is important but banks make it so hard to automate. 2FA for login, and statements have to be navigated to, sometimes time range set.

My bank just sends a note that a statement is available, rather than an actual statement.

	▲	pwg 14 hours ago \| parent [-]
		> Yeah saving statements is important but banks make it so hard to automate. 2FA for login, and statements have to be navigated to, sometimes time range set. Which is why all of my accounts mail a physical statement each month. Yes, just about every time I log on they beg me to switch to electronic only, I say no and move along. > My bank just sends a note that a statement is available, rather than an actual statement. Yep. If they had implemented it just like the mail, they'd just email me the PDF (encrypted if necessary). But they don't, so I don't ever agree to "go electronic statements".

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BobbyTables2 15 hours ago | parent | prev [-]

One had a bank do that with a safe deposit box. They had no record of it.

Pretty much had to physically find it myself. Was the last time I let that happen…

	▲	xethos 11 hours ago \| parent [-]
		The irony of this username being dropped or forgotten about by a large institution