I'd rather not speak too poorly of Anthropic, because - to the extent I can bring myself to like a tech company - I like Anthropic.

That said, the copy uses "we never intentionally degrade our models" to mean something like "we never degrade one facet of our models unless it improves some other facet of our models". This is a cop out, because it is what users suspected and complained about. What users want - regardless of whether it is realistic to expect - is for Anthropic to buy even more compute than Anthropic already does, so that the models remain equally smart even if the service demand increases.