yard2010 9 hours ago

I love Hetzner so much. I'm not affiliated I'm a really happy customer these guys just do everything right.

As long as you never have to interact with them. If you run into issues they have caused themselves, you'll find yourself dealing with a unique mix of arrogance and incompetence.

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debo_ 2 hours ago | parent | next [-]

Are you sure they're not just being German and you are misinterpreting what they are saying?

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drcongo 6 hours ago | parent | prev [-]

I've been using Hetzner for ~20 years and every single support interaction I've ever had with them has been top tier. Never AI bots, always humans who are helpful, courteous and prompt. I can't think of a single company, let alone hosting company, whose customer service has been so consistently good.

	▲	Aeolun 5 hours ago \| parent [-]
		It certainly helps the service never does anything wonky that requires a support interaction in the first place.