Very much disagree and I am in California.

I have called this line in particular during a sever major depression episode. I tried calling my fraternities mental wellness hotline first but it went unanswered which I thought was quite funny at the time.

The rep was able to talk me down through my spiraling thoughts. Told me that "no your therapist was not egging you on when he said well why don't you commit suicide what's holding you back". He was instead trying to figure out my reasons for living.

They do not automatically call the police and telling people they do is harmful. My anecdotal evidence has been a much better experience, and others I know who have called have said the same.

I'm not sure what would cause them to send the police but having a safe line to call when you have nothing else is important. Maybe the change that should happen here is having social workers or other mental health representatives respond, not getting rid of the phoneline.