I think it's important for leadership to clearly define what right is in these cases, too, otherwise, you get as many ddefinitions of "right" as you have people, times, and places.

Easy to say, but it's a real human cost to relying on people to figure out what you mean rather than explaining what you mean. Not enough time is spent on cultivating effective communication and training. Everyone wants everything done yesterday and don't feel like investing in their own people.