Concerning, a professional development team should have been able to manage this switch with minimal to no downtime. Makes me wonder what other mistakes they're making. I'm reluctant to trust my payment information with them in the future.

Not everyone has seamless blue/green deployment.

However, any downtime over an hour or two screams "migration gone wrong" to me.

Otherwise wouldn't you just roll back to get the site up to come back at it and try again later?

So many fairly popular apps, SaaS, etc are on skeleton crew staffing-levels. It'll probably get worse with vibe coding. Though then they'll probably launch Claude Ops, etc now that I think about it.