Yeah, well be careful of Hetzner, I used to love them but I just migrated away. They just shut all all of our VMs over a $36 billing dispute. (~30 VMs we were using for our CI/CD pipeline) We provided them evidence with records of the payment in totality from our bank, they refused to look at it / discuss the dispute, even when we were communicating urgently and just ultimately shut off all our access. We're on Scaleway now.

▲

chris_engel 2 hours ago | parent | next [-]

Hm. Hetzners billing stuff is highly automated - but they usually give you about a month to pay your bill if the credit card payment failed for some reason.

	▲	antoniojtorres 2 hours ago \| parent [-]
		Have had some hiccups with payments not going through myself that ended up in server IPs being restricted but they were very helpful on the phone and service was restored in about 30 minutes after the call. Decidedly not ideal but has been easily manageable since.

▲

jcrben 2 hours ago | parent | prev | next [-]

Their customer service is surprisingly hostile. I still use them tho since I'm using them for low stakes stuff

▲

ljm 2 hours ago | parent | prev [-]

[flagged]

▲

abustamam 2 hours ago | parent [-]

I think it was "hetzner shut them down" over a 36 euro dispute

▲

ljm 2 hours ago | parent [-]

What company can't pay 36 euro and legislate it after?

Are hetzner in the wrong for denying service to clients in a deficit?

▲

krd8ssb 2 hours ago | parent [-]

They stated to have the bank statements showing everything was paid but the company refused to look at it. Sounds like they may not have been in a deficit but company refused to look at anything

	▲	edwinjm 36 minutes ago \| parent [-]
		Then pay it again and sort it out after. There’s a time to be right and there’s a time to be pragmatic.