> This comment thread is a good learner for founders;

lmao, no they shouldn't.

Public sentiment, especially on reactionary mediums like social media should be taken with a huge grain of salt. I've seen overwhelming negativity for products/companies, only for it it completely dissapear, or be entirely wrong.

It's like that meme showing members of a steam group that are boycotting some CoD game, and you can see that a bunch of them were playing in-game of the very thing they forsook.

People are fickle, and their words cheap.

The internet is a stupid place with people who can't make up their mind, I don't disagree :)

But this isn't like a minor debacle about a brand. The flagship product had a severe degradation, and the parent company won't be forthcoming about it.

It's short term thinking. Congratulations, everyone still uses your product for now, but it diluted your brand.

Why take the risk when the alternative is so incredibly easily? Build engagement with your users and enjoy your loyal army.