> Non-technical users expect a CEO's secretary from TV/movies: you do a vague request, the secretary does everything for you. LLMs cannot give you that by their own nature.

What are you using today? In my experience LLMs are already pretty good at this.

> Please for the love of god actually go outside and talk to people outside of the tech bubble.

In the past week I've taught a few non-technical friends, who are well outside the tech bubble, don't live in the SF Bay Area, etc, how to use Cowork. I did this for fun and for curiosity. One takeaway is that people at startups working on these products would benefit from spending more time sitting with and onboarding users - they're very powerful and helpful once people get up and running, but people struggle to get up and running.

> People don't want "personalized interfaces that change every second based on the whims of an unknowable black box". They have plenty of that already.

I obviously agree with this, I think where our view differs is I expect that models will be able to get good at making custom interfaces, and then help the user personalize it to their tasks. I agree that users don't want something that changes all the time. But they do want something that fits them and fits their task. Artifacts on Claude and Canvas on ChatGPT are early versions of this.

> What are you using today? In my experience LLMs are already pretty good at this.

LLMS are good at "find me a two week vacation two months from now"?

Or at "do my taxes"?

> how to use Cowork.

Yes, and I taught my mom how to use Apple Books, and have to re-teach her every time Apple breaks the interface.

Ask your non-tech friends what they do with and how they feel about Cowork in a few weeks.

> I think where our view differs is I expect that models will be able to get good at making custom interfaces, and then help the user personalize it to their tasks.

How many users you see personalizing anything to their task? Why would they want every app to be personalized? There's insane value in consistency across apps and interfaces. How will apps personalize their UIs to every user? By collecting even more copious amounts of user data?