It's been a little while since I cared all that much about the models because they work well enough already. It's the tooling and the service around the model that affects my day-to-day more.

I would guess a lot of the enterprise customers would be willing to pay a larger subscription price (1.5x or 2x) if it means that they would have significantly higher stability and uptime. 5% more uptime would gain more trust than 5% more on a gamified model metrics.

Anthropic used to position itself as more of the enterprise option and still does, but their issues recently seems like they are watering down the experience to appease the $20 dollar customer rather than the $200 dollar one. As painful as it is personally, I'd expect that they'd get more benefit long term from raising prices and gaining trust than short term gaining customers seeking utility at a $20 dollar price point.