A few weeks ago, I ran into a bug with Cloudflare's DNS server not detecting when I updated the records with the registrar. The bug was 100% on their end, entirely unsolvable by me, yet they have made it literally impossible to contact them to file a bug report. Their standard user help workflow dead-ended by forcing me to talk to their absolutely useless AI help chatbot, which proceeded to regurgitate their FAQ (inaccurately, uselessly), then referred me to a phone number that was disconnected/not in service, then gave me an email address that auto-replied it was no longer in use, then just looped back to the FAQ. There was no way for me to even send them an email to let them know they have a major bug.

I immediately pulled all my sites off of Cloudflare and I will never use that godawful nightmare of a company for anything ever again. If they can't even host a generic help bot without screwing it up that badly, why would I ever use them for anything at all, never mind an AI platform?

What was the bug? I configure DNS for both public and private networks on cloudflare semi-frequently and always see changes in minutes or less.