I have a half-serious theory that their mobile app is for price discrimination. The best deals are only available in the app, but the experience is so bad that you'll only use it if you really need to.

▲

ssl-3 3 hours ago | parent | next [-]

Anyone is free to use the app to get the best deals. They just need to be willing to put up with its behavior.

That sounds, to me, less like something discriminatory and more like something that is simply sadistic.

▲

californical an hour ago | parent [-]

Price discrimination is basically corporate speak for giving discounts to those who wouldn’t or couldn’t afford to pay full price.

And it makes perfect sense in this context - if you make $200k salary you probably don’t care enough about a $0.30 discount to fiddle with an app for 5 minutes. But if you’re living on a few dollars of food budget, you probably care a lot about that 30 cents and would fight for it. So making the app bad allows them to segment the market to get an extra 30 cents out of the person who can afford it without excluding the low-budget person.

	▲	ssl-3 25 minutes ago \| parent [-]
		The wealthiest person who I know well would absolutely fiddle with an app for 5 minutes to save 30 cents on a sandwich at McDonald's. He's cheap AF. But even if he weren't that way, making the app deliberately bad to eek a few more clams out of a subset of people is perverse. Deliberately erecting barriers between the products and those who want to buy them is not how business is successfully done at this level. They aren't selling Ferraris here. "I want to stick it to these rich guys, so I'll make the app terrible!" doesn't make sense. They're neither smart enough to do that, nor dumb enough. The simplest explanation is that in a world of shitty software, this software is also just shit.

▲

canpan 4 hours ago | parent | prev [-]

Here in Japan they started to forward me to the app page when ordering. So you are forced to use the app with a mobile browser. Even though the website could do it perfectly fine in the past.

I do not go often, but if I do I prefer to sit, order in the page and they bring it to your seat. I dont like the Kiosk.