Good luck. These big tech companies have no incentive to care about support or really anything that isn’t tied directly to making money. And unless you have a friend there, Google staff have no incentive either. Solving this won’t help with their promotions.

> Google staff have no incentive either. Solving this won’t help with their promotions.

I don't think people appreciate that this is really the key observation here. In large institutions, for anything significant to happen, there have to be incentives and alternatives, and these are set by management. Management in turn usually cares about their incentives, and the company overall mostly cares about the bottom line and the financial reports.

As a result, this is unlikely to get addressed, unless there is significant pressure, like media coverage, people mass-resigning from Gmail, or major email servers blocking Google. But none of these are likely to happen.

I think there are lots of people that will see this story that either work at google or know someone who does, and I bet it will lead to their issue getting fixed. The squeaky wheel gets the grease.

Cynicism helps no one.