> People who do get warranty replacements report receiving bags that are worse than the one they sent in. Thinner fabric. Cheaper hardware. You mailed back a 2016 JanSport and got a 2025 JanSport, and those are fundamentally different products.

This rhymes. Recently, I took my iPhone 16 Pro in to swap out the screen (there was an ever growing dead spot, and they handled it free of charge). Unfortunately, the screen they replaced it with is much more fragile – hairline fractures within days. I know the replacement screen is of lesser structural quality, but I can't prove it. I've had iPhones since the day they debuted in 2007(?), and this moment connected the dots across years of screen replacements. The original is always much more durable.

But again, sadly I can't prove it.

My iPhone 16 Pro's screen got scratched/cracked within weeks of me getting it when none of my other iPhones (5 of them from the 3GS until the 13 mini) ever had any screen issues.

It's hard to not feel like the durability is decreasing.