I've contacted fiverr before about obvious fraud being conducted through their platform, and they just sent me in endless loops of "open a ticket". "No, e-mail us about it." "No, e-mail us at our security contact about it." Crickets, and then a response saying to please open a ticket.

Basically, they aren't set up for anyone to actually contact them and expect a resolution.

oh I got that too, Sent an email, "Open a ticket" . Then I see in the support page that the email opened a ticket and it was marked as solved.

For sure their internal metrics are all green and solved tickets are on the rise.