People are willing to tolerate worse service to avoid paying. And people still private even when the legitimate service is extremely convenient.

Take Steam, for instance. You get fast downloads, cloud saves, mod support, etc. Yet games released on steam are still pirated. Because people are willing to forego good service in order to avoid paying.

I'm sure for some people piracy is a service problem. The example Gabe Newell gave when he said that quote is Russian localization. If the only way to get a Russian localization of a game is to pirate it, then sure that lack of service incentivizes piracy.

But there will always people who want to consume media without paying, regardless of the convenience of legitimate options.