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alentred 4 hours ago

At some point UX became a synonym of manipulating users into doing things, and I wonder if it can ever go back.

It might have started in an innocent way, all those A/B tests about call-to-action button color, etc. But it became a full scale race between products and product managers (Whose landing page is best at converting users?, etc.) and somewhere in this race we just lost the sense of why UX exists. Product success is measured in conversion rates, net promoter score, bounce rates, etc. (all pretty much short-term metrics, by the way), and are optimized with disregard to the end-user experience. I mean, what was originally meant by UX. It is now completely turned on its head.

Like I said, I wonder if there is way back of if we are stuck in the rat race. The question is how to quit it.