You've created quite a conundrum.

The only people who are going to run into issues are superpower users who are running this excessively beyond any reasonable measure.

Most people are going to be quite happy with your service. But at the same time, and this is just a human nature thing people are 10 times more likely we complain about an issue than to compliment something working well.

I don't know how to fix this, but I strongly suspect this isn't really a technical issue. It's more of a customer support one.