It's one of the main things I learned when working as tech support and I talked with users all day. Nobody reads anything.

Or maybe those who do read the docs require less tech support.

A totally understandable situation. Most people just want to use technology to accomplish their immediate goal. I'm tech savvy and I lose my mind every time I get distracted by broken/misconfigured technology.

I used to refer to the helpdesk as the reading desk - “Hello, you’re through to the IT Helpdesk, what can i read for you today?”