I decided to look at their website halfway through the post,

https://imgur.com/a/7M4PdO6

This is really what 10k mrr can get you? A badly designed AI slop website that isn't even mobile correctly compatible. The logo is white background on black website like a university project.

I can't believe that people are willingly spending money on this.

You'd be surprised at the amounts household name companies spend on broken software. I've personally seen multiple companies spend tens of thousands paying just for the opportunity to evaluate the broken software. And I don't mean the time taken for their own employees to spend doing the evaluation. I mean that plus forking over large piles of cash.

I have worked with healthcare clients paying gobs of money to completely broken sites that they have to call support about twice a week. I don't pretend to know why people spend money on things anymore.