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Richard Brand says the most important thing to grow a successful business is to put your employees above all else. Being the place where everyone wants to work and cares about their job is the way to get the most loyal customers. Having the most loyal customers is how you make the most money over the long term.

Survivorship bias exists, but look at all the Virgin brands and at places like Google. So for a moment let’s posit he’s correct.

So, then, the problem would seem not to be capitalism generally. It would be the sort of short-term quarterly goals capitalism we see so often in recent years.