It's pretty shortsighted, bordering on intentionally obtuse, to insinuate that the only person that benefits from solving the support problem is the person on support.. Take the example of automatic backups others brought up in this thread. Are you really going to imply that there's zero benefit to the person who didn't lose their data because the app reminded them to turn backups on? I don't disagree that it could be improved with a simple "don't ask me again" style setting, but that doesn't change the fact that every time someone doesn't issue a support ticket, it's because they didn't run into an issue. Any effective solution to a support problem is mutually beneficial for the user as well as the support staff.

If a person says “no” to a prompt multiple times then either they aren’t reading it and never will or they definitely know they are not interested and at some point it needs to stop.

At some point it is just not beneficial anymore.