Runbook automation is one of those things every team says they'll build internally and never does. After 6 years on backend teams, our "runbooks" were always a Notion page nobody updated. The hard part is always the boundary between what can be automated and what still needs human judgment.

Yes! That boundary between what can be automated and what still needs human judgement has shifted so much this last year. Things like 'go check this dashboard' can now be automated.

ROI on runbooks (or good documentation in general) is much higher now if you have AI agents running them autonomously in the background. Makes it worth it to write/maintain runbooks.