Sorry to hear that. Yeah, it seems like this is a shared experience among many Claude users. Hoping that this post will draw more attention to the issue so that Anthropic will address it.

Yeah, it's funny because they claim that we are reaching out to "Enterprise" support - but it's the exact same support experience as yours, a Fin AI Chatbot that replies with "Thank you for reaching out to Anthropic's Enterprise Support. We've received your request and a member of our team will be in touch soon for further assistance."

and then nothing else.