I wouldn't hold your breath. It seems like the only way to get an actual human response is by complaining on Twitter/X and hoping that Boris Cherny responds. https://x.com/bcherny

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KellyCriterion 7 hours ago | parent [-]

I even wrote it not only per email but also in the "in-chat feedback" system (you can add a text to a response)

Also on LinkedIn they are siltent - I reached out to one of their sales reps, no response.

Maybe in the end we will have "Google-class" support?

	▲	nickvec 6 hours ago \| parent [-]
		> I even wrote it not only per email but also in the "in-chat feedback" system Yeah, I did the same. Before falling back to sending an email to support@mail.anthropic.com (which my blog post references), I had 3 separate Fin AI in-chat convos trying to get in touch with someone. All of them defaulted to the "ask for a refund" workflow that only applies for subscriptions and left me more frustrated than anything.