You said:

"Currently undergoing some sort of 60 days appeals process, but who knows."

.. and the op said:

"I have tried to contact Microsoft through various channels but I have only received automated replies and bots. I was unable to reach a human."

... which is a roundabout way of saying you did not spend lawyer hours and you did not contact them through channels that they cannot ignore: registered, physical mail, from a lawyer.

I'm sorry for these difficulties, truly, but don't tell me you can't reach a human when you most definitely can reach a human. From my own experience with an organization at least as calloused and indifferent as MS[1], as soon as I sent a real, legal communication I had real live humans lining up to talk to me.

[1] Pacific Gas and Electric

Microsoft hasn't managed to burn down entire towns (But Copilot is probably working on it), so I suppose we do have at least some kind of gauge of callousness to work off of thanks to PG&E. Which was also the company behind that whole slightly famous Erin Brockovich thing, amongst so very many others.

Sometimes, it's both incompetence AND malice.