I don’t think people understand the scale of the issue. Each decade that goes by we welcome a new class of elderly, and each decade that goes by, we continue to write off those elderly users.

The failure of the well-intentioned but insufficient currents solutions is well underlined by this case. Sure, you could get this guy an android phone with a custom launcher, or an iPhone on Assistive Access, and he might be able to place a call. But good luck setting him up on Ticketmaster, or the Dodgers website, or wherever they expect him to go to redeem and utilize his tickets.