> you have to cut off previous technologies because virtually everyone's moved to something better.

It’s hard to argue that having to manage a smartphone and its ever-changing apps and UI flows for purchasing and handling tickets, is simpler than buying a paper ticket with paper money. Is it really better?

▲

comprev 4 hours ago | parent [-]

It's better for the company not the customer

	▲	TeMPOraL 3 hours ago \| parent [-]
		This. It's just another form of hidden inflation at play. Smartphones, appification, and self-service is usually a downgrade from immediately preceding solutions for everyone except young folks who are money-poor and time-rich, so think nothing of wasting the latter. But this state flips for most around the time they start their career, or at the latest when they start families.