Remix.run Logo
Lucasoato 9 hours ago

The real issue isn’t that Claude is down, it can happen. The problem is that the status page doesn’t report anything, even if it has been impossible to log in during the past hour. Status pages should be trusted, connected to real metrics and not fake pr stuff :/

EDIT: Now they show the issue, kudos to them! Transparency is the key to build trust. No body expects a perfect service, thanks Claude team for your efforts.

chermi 8 hours ago | parent | next [-]

This has consistently pissed me off. It seems like we all just accepted that whatever they define as "functioning"/"OK" is suitable. I see the status now shows, but there should be a very loud third party ruthlessly running continuous tests against all of them. Ideally it would also provide proof of the degradation we seem to all agree happens (looking at you Gemini). Like a leaderboard focused on actual live performance. Of course they'd probably quickly game that too. But something showing time to first response, "global capacity reached" etc, effective throttling metric, a intelligence metric. Maybe like crowdsourced stats so they can't focus on improving the metrics for just the IPs associated with this hypothetical third party performance watchdog.

The one that pissed me off the most was Gemini API displaying very clearly 1) user cancelled request in Gemini chat app 2) API showing "user quota reached". Both were blatant lies. In the latter case, you could find the actual global quota cause later in the error message. I don't know why there isn't more outrage. I'm guessing this sort of behavior is not new, but it's never been so visible to me.

hn1986 8 hours ago | parent | prev | next [-]

it does show issues. https://status.claude.com/

simlevesque 8 hours ago | parent | next [-]

It shows issues now. Probably not when the person you're replying to wrote their comment.

rhgraysonii 8 hours ago | parent [-]

11 minutes elapsed between the comments. There is going to be some actual time before a report and the status page being live in a breaking system.

jakeydus 8 hours ago | parent | prev [-]

I saw issues starting at least 45 minutes before their status page was updated.

esafak 9 hours ago | parent | prev | next [-]

You need to use a user-reported status page; the incentives are broken for self reporting.

inglor_cz 9 hours ago | parent | prev | next [-]

Interesting. I just fixed something using Claude Code. But I am located in Central Europe.

matheusmoreira 8 hours ago | parent | next [-]

Me too. Claude Code is running just fine on one of my virtual machines. On another, it logged me out saying the OAuth token expired, and it won't log me back in due to internal server errors. Weird.

pixl97 9 hours ago | parent | prev [-]

I've not looked into it, but I'd assume they have more than one data center.

rvz 8 hours ago | parent | prev [-]

> The problem is that the status page doesn’t report anything, even if it has been impossible to log in during the past hour.

When Claude took an extra day off, he forgot to report his hours to the dashboard when he will be unavailable / unresponsive and this is probably why people here are complaining about no status update.

Wonder where I have seen that before?