I don't know if I agree it should be regulated like a utility, however I believe contracts and suspensions should require more work than a click of a button.

The ease of suspend isn’t the problem here. It’s that there is functionally no recourse once the suspension happens, justified or not.

The only people who seem to get un-suspended are the ones who can generate news media outrage or who can call their friend who is a director/exec at the company. (Obviously this intuition is flawed, but it’s hurting the reputations of these SaaS providers.)