It's a feature, not a bug. If nobody can pinpoint which instance is crashing, you can't confidently figure out if you need to cancel the $19/mo, the $30/mo, or the $39/mo SKU. Obfuscation as a service.

Quick cry for help, please someone help me cancel a stupid Office 365 subscription on an old credit card where the number changed and no longer have access to the email - their website possibly intentionally sucks considering the hours I’ve spent on this