Any painful automation story feels very different from their customer service. MS has always been superior to their competition with customer service - especially paid service contracts - because it's far closer to their identity: very long-term, tightly integrated enterprise. Google has never had this; even the idea of paying for support came very late (and reluctantly) to them.

> MS has always been superior to their competition with customer service - especially paid service contracts - because it's far closer to their identity: very long-term, tightly integrated enterprise. Google has never had this; even the idea of paying for support came very late (and reluctantly) to them.

If we're comparing cloud services, surely GCP has customer service? I can't imagine any big enterprise using it otherwise.