I think Google has done some cool stuff, and I think in a lot of ways they're, at least historically, one of the less evil big tech players.

I gotta say, though, that my experience with trying to get them to sort out any kind of issue with their services makes me reluctant to spend any money with them.

I bought a Pixel phone. As per the sales terms, the phone came with one year of Gemini AI Pro service. Except, the redemption process to get the year of service didn't work for me. I contacted Google, they never fixed it or offered any solution. I simply didn't get the year of service I was promised.

My friend, who bought a Pixel around the same time, also wasn't able to get the year of Gemini they were promised.

That same friend has a Google One subscription, billed through their phone carrier. Recently, Google (or the provider?) discontinued that specific Google One plan, as well as the option to bill via your carrier. This was all covered in an email sent to my friend. As consolation, the email explained, my friend was given the option to switch to a different plan, billed monthly by Google (instead of their phone carrier), with 6 months free. Except, the new plan, and the 6 months free, wasn't selectable as a plan type for their account. So my friend emails Google about it and, to my complete lack of surprise, Google was unwilling/unable to provide any resolution.

At this point, I legitimately don't understand why, unless I had no other option, I would pick Google for services. They clearly put no real effort into resolving any service issues for any customer that's not spending millions with them.