> People don't want change? Nah, people like change when it is obvious to them that the change is good.

I agree with more or less everything but this one.

I would modify it.

People don't want change? Nah, people like change when it is obvious to them that the change is good for them personally.

You can introduce a change that would be great for the organization and customers, but totally eliminate the current project a team has been working on unsuccessfully for years. You will be shot down no matter how good your idea is. And many times, there is no way to turn it into a "win" for the team that you need to win over to your side due to politics.

So shooting down ideas - for that team - is indeed a skill. A self-preservation skill. I've seen teams able to employ this skill for nearly a decade where it was obvious to any outside observer there were numerous ideas that would eliminate their need to exist altogether.

the "good for them personally" reaction is so true. It's almost like a team-level version of the inonvator's dilemma, where protecting the thing you already own feels more rational than supporting something that might replace it.