It's a fatalistic attitude. Some kind of is/ought fallacy. This is why we need precepts like "Focus on the user and all else will follow."

But... what if the users are mere vessels and true users are actually the people paying for it. I am saying it half-jokingly having watched big short. I dunno man. I know by now I have a line, but I know that line differs from person to person.

To your point, some of this stuff is loosely defined its no small wonder management is able to play word games.