> No one has ever made a purchasing decision based on how good your code is.

When I make a purchasing decision I expect the payment to go trough quickly and correctly and for whatever I purchase to arrive to me in reasonable time. All of this rests on the reputation of software being solid. If a user hears a whiff of purchase not being executed correctly, money or goods going somewhere else, this is the death sentence for your company.

Industry is now pushing for agentic web where agents can do this on your behalf. But if we have slop foundations and then add unstable models that can hallucinate and make mistakes on top of it, then it's just a recipe for catastrophe. I think relegating 2) into category of only mission critical software escapes the reality of how much reliability goes into everyday services people use.