It's the government, the US government. By far the largest employer and spender in the world. So yes, they are held to a higher standard. Businesses intentionally throttle customer service lines for profit reasons. The government should not. How is this difficult to understand?

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gruez 10 hours ago | parent [-]

>So yes, they are held to a higher standard.

See my earlier comment about how this is a meaningless platitude.

>Businesses intentionally throttle customer service lines for profit reasons. The government should not.

None of this was presupposed in the original comment, only that wait times are long.

	▲	chirau 10 hours ago \| parent [-]
		what the hell do you mean meaningless platitude? Do you understand the difference between civic duty and corporate duty? If a company proactively evades taxes for profit, do you give the government the same pass? Companies skate and fight all this through litigation and interpretation. The government's duty is to the people and to uphold the law, not fight it. They are held to a higher standard of law, accountability and practice in all undertakings. What exactly are you refuting here?