I just read a tech "policy" document of one of the largest packaged food makers in Mexico. They explicitly say they ONLY use paid services/software to ensure there is liability and support.

There are A Lot of businesses thar are happy to burn cash for a false sense of security. They don't know better.

> They explicitly say they ONLY use paid services/software to ensure there is liability and support.

Hahahahaha. Yes, by all means, call IBM or Oracle and ask them to compensate you for downtime. Support, sure, of a sort. If you throw enough money at them, you'll get an answer from them in an arbitrarily short time frame.