> We won't do something like this again.

Microsoft has been pulling user hostile crap for decades, so either "we" or "like this" (or both) is probably not super accurate. ;)

Having worked in such environments. This particular team will try not to do it again But many other teams didn't make the commitment or learn any lesson. And even the original team will churn over people and people will forget or new leadership comes in.

I believe they were being sincere but reality is often more complicated than 1 persons statement.

We will never do something like this unless we get caught