I emphasize that I'm not excusing the stories of clear mistreatment in the source article. But the central challenge is that this kind of care is incredibly expensive, which poses awkward and sometimes brutal tradeoffs that people often don't want to honestly discuss.

For example, the article blazes past a claim that £550/week/bed was too little to provide good care, but a super simple spec suggests it might be. Subtract the UK average rent of £1367/4 = £342, divide the remaining £208 by a fully-loaded nurse cost of ~£20/hr * 1.3 * 168, and even with no other costs you're left with a completely inadequate 1 hour of nurse time per resident per day. But if Guy Hands had produced a worksheet like this proving that pumping more taxpayer money into his pockets would achieve adequate staffing ratios, would that make even a single person more willing to do it?